Frequently Asked Questions

If you have questions about our ordering policies or how to order our products online, please consult our list of Frequently Asked Questions below, or contact our Customer Service department using one of the methods outlined below.

Phone: Customer service representatives are available Monday through Friday 8:30am to 5:30pm EST to take your order and answer questions. In the U.S., call us at 800.688.0030.

Email: Send your queries to us at vtcustomerservice@viatran.com. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage sending credit card information to us via e-mail. Shop online instead through our V-Commerce secure server.

Q. How do I search for a specific part number (ie: 245ARG)?
A. Most Part Numbers can be found in our Order / Parts entry search.
Click here to lookup your part number.
Q. How Do I Track My Shipment?
A. Go to Order History , your login is required.
Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).Our webserver uses the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and our website. The 'S' at the end of HTTPS stands for 'Secure'. With a HTTPS connection, all communications are securely encrypted. This means that even if somebody managed to break into the connection,they would not be able decrypt any of the data which passes between you and our website.
Q. What are your payment options?
A. We accept three types of major credit cards (MasterCard, Visa, and American Express), as well as checks and wire transfers.