Rapid Repair

Once again, Viatran has set a new standard for excellence by giving you the option of a two week turnaround on repairs without sacrificing the superior quality workmanship you have come to expect from us. As with any repair from Viatran, the RapidRepair service will accept up to 10 Hammer Union units back from customers and return a cleaned and refurbished, like-new product. With RapidRepair, for a flat rate of $500, we’ll finish the repair work within two weeks of receiving the units, or they will be repaired for free!

With RapidRepair Results in
Rapid return of your repaired unit Minimized down time reduces delays in production schedules and allows for increased output
Our flat rate for any RapidRepair Streamlined payment process saves you time and money
Superior quality repair Longer unit life ensures safe operations at a lower cost than buying a new unit

 

Quality

 

Viatran offers the most comprehensive repair program in the industry. All units submitted for a Viatran repair will receive:

- A thorough cleaning of not only the wetted surface, but also the entire exterior surface, all connector pins, and beneath the connector gasket.

- A 17-point inspection to determine if the unit is performing to specification.

- Replacement of all malfunctioning components required to bring the unit back to specification. 

- Replacement of all gaskets, o-rings, dustcaps and hardware to ensure safe performance of the unit.

- A final test, a new calibration certificate for the repaired unit and all new packaging.

Once the repair is complete, the refurbished unit is then returned to you in what many customers consider as-new condition.

 

Details

 

RapidRepair is offered for all Hammer Union units (with some exclusions, contact factory for more detail) and is only available for orders of 10 units or less. To submit units for RapidRepair, obtain a Return Material Authotization (RMA) number by calling Viatran at 1-800-688-0030 or by filling out a RapidRepair RMA form online by clicking the RapidRepair link in the box to the right. The part number of the unit needing repair and a purchase order for the work are both required for a RapidRepair RMA.
Please return your units with the RMA number clearly labeled on the packaging.  Once your credit status is verified and the units you returned are reconciled with your purchase order, we will schedule your repair for 10 working days and send you an acknowledgement with the ship date for the repair