Only hammer unions are eligible for Rapid Repair. Units that are welded, assembled with a cage or with pigtail assemblies are excluded.
If a partial quantity of repaired units is ready to ship on the 10th working day but not the entire order, the units that are repaired will be shipped as a partial for the $500, and the balance of unrepaired will be repaired and sent out at
no charge at a later date.
Non repairable units will be excluded from the two week turn and quoted at a 10% discount for new product as is done with standard repairs.
If more than 10 units are returned on a RapidRepair RMA, Viatran will select 10 units for RapidRepair service, and the customer will be contacted to determine the disposition of the balance.
Viatran will not accept units for repair if they have been exposed to hazardous materials. Units Viatran deems to be hazardous will be disposed of at the customer’s expense.
Viatran will assess a $50 bench fee for all units that are scrapped or returned as is.
Warranty period for repairs is the date of the original warranty or 90 days beyond shipment of repaired unit, whichever is longer.
Shipping and handling fees are to be paid by the customer for units being returned to Viatran for repairs. This includes all custom fees for international customers sending units to Viatran for quote/repair. The customer also is responsible
for coordinating shipments through customs to the Viatran facility.
For easier traceability, Viatran recommends use of a common carrier when returning goods to Viatran on an RMA number like DHL, UPS or Fed Ex.
Viatran can only accept hard copy purchase orders, verbal purchase orders will not be accepted.
Credit card orders require an email, fax or hard copy letter advising Viatran Customer Service that Viatran has the authorization to use customer credit card.
By returning units on RMA provided above, I indicate my agreement with the terms and policies outlined in this document.