Within ninety (90) days from date of quotation, customer may
(a) elect to have the returned unit(s) repaired by Viatran, by issuance of a purchase order covering the quoted repairs and return shipment cost, or
(b) decline the quoted repairs and provide instructions for return shipment of the unit(s) at Customer expense.
For customers without approved credit terms, payment details (credit card, wire transfer, or other approved payment method) covering the cost of repairs and/or return shipment are required.
If Customer fails to provide instructions and payment details for one of the foregoing options within 90 days from date of quotation, the units will be considered abandoned and will become the property of Viatran. Viatran will not accept units for repair if they have been exposed to hazardous materials. Units Viatran deems to be hazardous will be disposed of at the customer’s expense.
Viatran will assess a $50 bench fee for all units that are returned as is. Shipping and handling fees are to be paid by the customer for units being returned to Viatran for repairs. This includes all custom fees for international customers sending units to Viatran for quote/repair. The customer also is responsible for coordinating shipments through customs to the Viatran facility.
For easier traceability, Viatran recommends use of a common carrier when returning goods to Viatran on an RMA number like DHL, UPS or Fed Ex.
Warranty for repairs is the date of the original warranty or 90 days beyond shipment of repaired unit, whichever is longer.
Viatran can only accept hard copy purchase orders, verbal purchase orders will not be accepted.
Credit card orders require an email, fax or hard copy letter advising Viatran Customer Service that Viatran has the authorization to use customer credit card.
Units to be repaired should be shipped to the following address:
199 Fire Tower Drive
Tonawanda, NY 14150